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Shop Designer Jewelry Online

Contact Information, Shipping Information, and Return Policy
Telephone
662-298-6146
 
Electronic mail
Ask Scott himself: scott@scottbaddersdesigns.com
Sales: sales@scottbaddersdesigns.com
Customer service:
customerservice@scottbaddersdesigns.com
 
 

Ordering

Please note: Pricing may fluctuate with the gold and silver market and may be adjusted accordingly.

We accept credit card orders online through our Paypal SSL secure ordering system. You can also email customerservice@scottbaddersdesigns.com for questions about ordering.

If you encounter technical difficulties sending a payment through Paypal, please feel free to email us. We will send you a Paypal invoice for the appropriate amount to make it easier to submit payment. Please be sure to include your order number and the order quote in your email.

 

Taxes and Charges

We are required to charge 7% sales tax only on orders shipped to a Mississippi address.

 

Shipping Policy

While most orders begin the shipping process immediately, please allow up to 48 business hours to process and ship your order. If your order is placed on a weekend, it will be processed the following Monday. If an item is on backorder, out of stock, or if additional time is needed to make your jewelry, you will be notified by email.

Merchandise will be shipped insured via USPS, please allow 3-5 days for delivery. If you would like expedited shipping, please contact us about faster shipping options.

All USPS deliveries must be made to a verifiable street address.

Please make sure you double check your shipping delivery address.

Please ensure that you choose a safe and secure shipping delivery address. If your order is being delivered to an office building, apartment complex, or public institution, such as a college, hospital or hotel, the carrier may choose to leave the package with a fellow employee, neighbor, receptionist, etc. Upon signature or acceptance of goods by such personnel, we shall be deemed to have fulfilled our entire delivery obligation for your order. Scott Badders Designs is not responsible for lost or stolen items delivered in accordance with the delivery practices noted above.

Note: Please contact us for international orders before ordering

We reserve the right to cancel any order that we are unable to verify or process.

Please note that we are only able to ship to the billing address of the cardholder or addresses that are within your Paypal account.

If you have shipping policy questions, please email us at customerservice@scottbaddersdesigns.com

 

Returns and Exchanges

We strive for loyal and happy customers. If you are not satisfied with your purchase from Scott Badders Designs, please take advantage of our "Money Back Guarantee" return policy.
If you are not fully satisfied with your purchase, email our dedicated customer service at
customerservice@scottbaddersdesigns.com
within 5 days of the delivery date or call us at 1-662-298-6146  to let us know of your intention to return, so we can anticipate your shipment.

Note: Custom-made or modified jewelry and rings made-to-size cannot be returned unless defective.

Our "Money Back Guarantee" is meant to make your shopping experience enjoyable, convenient, and risk-free. You may return any item for a full refund of the purchase price less any shipping charges.

Restocking fee may apply.

The returned product must be in new and unused condition, in the original box with all documentation, parts, and accessories to ensure full credit. "New and unused" means sell-able condition, not dirty, worn, or scratched.

We cannot accept returns for an item with any indication that it has been used.

Please call 1-662-289-6146 or email customerservice@scottbaddersdesigns.com for return information and return address. Please insure your package when returning.

We love satisfied customers, so if you have any questions about this policy, please feel free to contact us via email at customerservice@scottbaddersdesigns.com or via telephone at 1-662-298-6146.

Notice: For health reasons some products such as earrings and body jewelry cannot be returned unless defective.

1. For an exchange, indicate on the invoice what item you wish to exchange the returned jewelry for. Be sure to include the jewelry item name, number, and price of item you wish to exchange it with. It is very important to include your daytime phone number in case we have to contact you. In order to receive a refund or exchange, the jewelry must not show signs of damage, wear, or alteration.

2. Please indicate a reason for your return on the invoice that was included with the original shipment of jewelry. Your feedback is very important to us!

3. Place all the original packaging in the return box, including the jewelry and copy of the invoice.

4.Write the word EXCHANGE or RETURN on the package invoice, to indicate the type of processing.  You may return or exchange any item except, final clearance items, custom orders, engraved items, or altered items for any reason, within 5 days of your purchase.

Please call or email for an RMA number for returns or exchanges.

5. Please ship any returns via insured US Postal Service to our address. We recommend using Delivery Confirmation/Signature to track the delivery status of your package. Shipping charges are not refundable for any returned or exchanged items.

6. Once your jewelry return is received, it will be processed with 10 business days. Scott Badders Designs will not be responsible for loss or damage of return shipments. A credit will be issued to your original method of payment within 15 business days of receiving your returned jewelry item. All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase. Once the adjustment has been made to your account, you will receive an email confirming the transaction.

 

Note: Shipping charges cannot be refunded.

 

Warranty

We warranty all of our jewelry from defects, workmanship, or stone loss for 90 days after purchase. If your order arrives at your door damaged from shipping, we will either repair the damaged item if possible, or ship out a new one. Customers have 3 days after the delivery date to notify us about any shipping damage. After the original item with the damaged package has been returned to us for inspection, we will determine whether to repair or replace the item. We work hard to make your shopping experience at Scott Badders Designs an enjoyable one. Lost stones due to abuse or mysterious disappearance, including, but not limited to, bent prongs or tampering, will not be covered under this warranty. Scott Badders Designs is not liable or responsible for incorrect or incomplete pricing errors or descriptions. We try our best to make all prices and descriptions on our website accurate.

 

Canceling Your Order

If you have placed an order and would like to cancel it, please email us at customerservice@scottbaddersdesigns.com or call us at 1-662-298-6146 within 4 hours of placing your order to cancel it free of any charges. Don't worry! Even after the 4 hours, our friendly customer service will do all that we can to stop the items from being processed and/or shipped, but there is no guarantee that we will be able to stop it in time.

 

Scott Badders Designs - Privacy Policy

We promise never to sell or share any customer's information to any third party. This is our pledge to you, our customer. Any information gathered on this site will be used only by Scott Badders Designs. All credit card information is stored in your Paypal account per Paypal privacy policy. Your privacy is our first and main concern. We understand that you want to be able to purchase Scott's Badders Designs Jewelry online and not have to worry about giving away your personal information to do so. That is why we use SSL secure Paypal format.
 

 

Thank you for visiting!

Sincerely, Scott Badders

 

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